🌍 RETURN & REFUND POLICY

Effective Date: 12 May 2025

Applicable to: www.yuktiherbs.global
(International Orders – USD Pricing)

This policy applies to purchases made on www.yuktiherbs.global and shipped outside India.

1. International Sales Disclaimer

  • Customs regulations
  • Import duties
  • Local product restrictions

Customers are responsible for ensuring product compliance with local laws before ordering.

2. No Return Policy for International Orders

We do not accept returns for international orders unless:

  • The product is damaged during transit
  • An incorrect item was shipped

Claims must be made within 48 hours of delivery with:

  • Photographic/videographic evidence
  • Order ID
  • Detailed description of return

Email: yuktiherbs@gmail.com

3. Refund Conditions

  • Refund will cover product cost only
  • Shipping charges, customs duties, and taxes are non-refundable
  • Refunds will be processed within 10–14 business days

4. Customs & Import Duties

  • Import duties
  • VAT/GST
  • Customs clearance fees
  • Delays due to customs

Orders refused due to customs restrictions will not qualify for a refund.

5. Delivery Delays

  • Customs delays
  • Local postal delays
  • Governmental inspections

6. Order Cancellation

Orders may be cancelled only before dispatch.

Once shipped internationally, cancellation is not permitted.

7. Force Majeure

  • Customs holds
  • Regulatory restrictions
  • Government action
  • Shipping disruptions

8. Limitation of Liability

Total liability is limited to the purchase value of the product.

We are not liable for indirect, incidental, or consequential damages.

9. Governing Law

This policy is governed by Indian law. Disputes shall be subject to the jurisdiction of courts in Mohali, Punjab, India.